M&EM&E
Michael & Elmi Michael & Elmi
1 reviews | Active since Apr 2017
10 Aug 2021, 19:34
No chronic medication from Pharmacy direct
Pharmacy Direct never delivers chronic medication Is so sad that we obliged to make use of the services from Pharmacy Direct,though their services is pathetic.I ran out of chronic medication and had been promised delivery from lsst week the 4 August 2021. Promised Friday morning, did not deliver. I called them Friday and again this morning Tuesday 10 August. Not delivered again. Today and still dololo delivery. Their call center agents and pharmacist are pathetic lies.Now I have to go for another week without my medication;that what we call service from Pharmacy Direct yaaah neeeh. This has been taken up with Bonutas and that being without medication can lead to serious illness and which in writing you have been informed will concluded medical negligence. Why does Bonitas not hold the pharmacy responsible as per the service level agreement.
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Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
11 Aug 2021, 10:39Hello Michael M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Aug 2021, 10:39
Official
Hello Michael M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
11 Aug 2021, 22:49Hi , still no delivery after been promised from Friday and Tuesday. Today they said delivery , no delivery. When contacting them 3 times today. All you get is lies. It's sad that Bonitas is know as a company that is ********* using pharmacy direct. So Bonitas , no chronic medication been delivered from last week. Do I have a medical negligence claim against you. You pharmacy took the money from Bonitas 2 weeks ago. They only order meds today and say this is normal , just deal with it. All you member cannot be wrong on all comments about Pharmacy Direct. If they cannot delivery , then Bonitas must allow us to order from a reputable place , dischem etc and no Co payment. Hold Pharmacy Direct responsible as your reputation is fading.
M&EM&E
Michael & Elmi Michael & Elmi's update11 Aug 2021, 22:49
Reviewer Update
Hi , still no delivery after been promised from Friday and Tuesday. Today they said delivery , no delivery. When contacting them 3 times today. All you get is lies. It's sad that Bonitas is know as a company that is ********* using pharmacy direct. So Bonitas , no chronic medication been delivered from last week. Do I have a medical negligence claim against you. You pharmacy took the money from Bonitas 2 weeks ago. They only order meds today and say this is normal , just deal with it. All you member cannot be wrong on all comments about Pharmacy Direct. If they cannot delivery , then Bonitas must allow us to order from a reputable place , dischem etc and no Co payment. Hold Pharmacy Direct responsible as your reputation is fading.
Bonitas Medical Fund's replyOfficial
14 Aug 2021, 02:09Hello MM Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply14 Aug 2021, 02:09
Official
Hello MM Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation with our representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
14 Aug 2021, 03:04Good day. Thanks for your response.Unfortunatly still waiting the chronic medication for my son which was not delivered. What did happen is that 2 months supply was delivered . I am sure this is to avoid the slip up or running out next month. Thanks for that. Any news on my son's chronic medication. Unfortunately it does not explain much other than sorry. Which mean very little to all your member especially that have the same issue monthly with chronic medication. I am sure all your member would like to understand why Pharmacy Direct is so bad and why Bonitas takes no action. If action it taken you should not be getting bad reviews going forward.
Explain what process you have taken against numerous customers care constants from Pharmacy Direct or why the system does not function or why are deliveries not despatch imediatly after finances are deducted from Bonitas. That is the real question in solving matter for all. Why have you allowed people to be without chronic medication for days and sometime weeks. Does this excuse Bonitas from medical negligence of patient care. All readers would like to know these answers but instead get a generic "matter been resolved" When this should not happen to the many members. Your system does not function , and your supplier Pharmacy Direct should be removed or is Pharmacy Direct not part of your group of Companies. We want answers , less frustration, less lies .
Could Bonitas explain why it has taken four days to resolve on hello peter and That mean four days without chronic medication. In total and estimated 10 days late on medication. To gain respect and trust from your member. Speak up and honor them with facts and truth. Have a super weekend.
Explain what process you have taken against numerous customers care constants from Pharmacy Direct or why the system does not function or why are deliveries not despatch imediatly after finances are deducted from Bonitas. That is the real question in solving matter for all. Why have you allowed people to be without chronic medication for days and sometime weeks. Does this excuse Bonitas from medical negligence of patient care. All readers would like to know these answers but instead get a generic "matter been resolved" When this should not happen to the many members. Your system does not function , and your supplier Pharmacy Direct should be removed or is Pharmacy Direct not part of your group of Companies. We want answers , less frustration, less lies .
Could Bonitas explain why it has taken four days to resolve on hello peter and That mean four days without chronic medication. In total and estimated 10 days late on medication. To gain respect and trust from your member. Speak up and honor them with facts and truth. Have a super weekend.
M&EM&E
Michael & Elmi Michael & Elmi's update14 Aug 2021, 03:04
Reviewer Update
Good day. Thanks for your response.Unfortunatly still waiting the chronic medication for my son which was not delivered. What did happen is that 2 months supply was delivered . I am sure this is to avoid the slip up or running out next month. Thanks for that. Any news on my son's chronic medication. Unfortunately it does not explain much other than sorry. Which mean very little to all your member especially that have the same issue monthly with chronic medication. I am sure all your member would like to understand why Pharmacy Direct is so bad and why Bonitas takes no action. If action it taken you should not be getting bad reviews going forward.
Explain what process you have taken against numerous customers care constants from Pharmacy Direct or why the system does not function or why are deliveries not despatch imediatly after finances are deducted from Bonitas. That is the real question in solving matter for all. Why have you allowed people to be without chronic medication for days and sometime weeks. Does this excuse Bonitas from medical negligence of patient care. All readers would like to know these answers but instead get a generic "matter been resolved" When this should not happen to the many members. Your system does not function , and your supplier Pharmacy Direct should be removed or is Pharmacy Direct not part of your group of Companies. We want answers , less frustration, less lies .
Could Bonitas explain why it has taken four days to resolve on hello peter and That mean four days without chronic medication. In total and estimated 10 days late on medication. To gain respect and trust from your member. Speak up and honor them with facts and truth. Have a super weekend.
Explain what process you have taken against numerous customers care constants from Pharmacy Direct or why the system does not function or why are deliveries not despatch imediatly after finances are deducted from Bonitas. That is the real question in solving matter for all. Why have you allowed people to be without chronic medication for days and sometime weeks. Does this excuse Bonitas from medical negligence of patient care. All readers would like to know these answers but instead get a generic "matter been resolved" When this should not happen to the many members. Your system does not function , and your supplier Pharmacy Direct should be removed or is Pharmacy Direct not part of your group of Companies. We want answers , less frustration, less lies .
Could Bonitas explain why it has taken four days to resolve on hello peter and That mean four days without chronic medication. In total and estimated 10 days late on medication. To gain respect and trust from your member. Speak up and honor them with facts and truth. Have a super weekend.
M&EM&E
Michael & Elmi Michael & Elmi's updateReviewer Update
18 Oct 2021, 17:31Hi Bonitas
Your pharmacy direct is still pathetic. Been waiting for chronic and have once again run out but no delivery insight. Numerous calls to bonitas for approval which took over a week . This was past the required 48 hrs feedback. Service is lacking Bonitas. Now numerous calls and once again get the run around from a pathetic pharmacy direct. Standard reply from customer care . Will escalate but nothong ever happens. So does this mean that due to Bonitas not delivering via there service provider chronic meds ontime you are responsible for medical neglagiance and this patient is suffering . What will be your reaponse and solution! today. If any
Your pharmacy direct is still pathetic. Been waiting for chronic and have once again run out but no delivery insight. Numerous calls to bonitas for approval which took over a week . This was past the required 48 hrs feedback. Service is lacking Bonitas. Now numerous calls and once again get the run around from a pathetic pharmacy direct. Standard reply from customer care . Will escalate but nothong ever happens. So does this mean that due to Bonitas not delivering via there service provider chronic meds ontime you are responsible for medical neglagiance and this patient is suffering . What will be your reaponse and solution! today. If any
M&EM&E
Michael & Elmi Michael & Elmi's update18 Oct 2021, 17:31
Reviewer Update
Hi Bonitas
Your pharmacy direct is still pathetic. Been waiting for chronic and have once again run out but no delivery insight. Numerous calls to bonitas for approval which took over a week . This was past the required 48 hrs feedback. Service is lacking Bonitas. Now numerous calls and once again get the run around from a pathetic pharmacy direct. Standard reply from customer care . Will escalate but nothong ever happens. So does this mean that due to Bonitas not delivering via there service provider chronic meds ontime you are responsible for medical neglagiance and this patient is suffering . What will be your reaponse and solution! today. If any
Your pharmacy direct is still pathetic. Been waiting for chronic and have once again run out but no delivery insight. Numerous calls to bonitas for approval which took over a week . This was past the required 48 hrs feedback. Service is lacking Bonitas. Now numerous calls and once again get the run around from a pathetic pharmacy direct. Standard reply from customer care . Will escalate but nothong ever happens. So does this mean that due to Bonitas not delivering via there service provider chronic meds ontime you are responsible for medical neglagiance and this patient is suffering . What will be your reaponse and solution! today. If any