No care for members

<p>I have had endless problems from day 1 after joining Bonitas. I informed them before joining that I am Bipolar. Today I went to a psychiatric hospital to get help that I need. They refused to admit me as medical aid wont pay. I am not taking my medication due to Bonitas not paying for it as chronic medication also has a waiting period.Why the hell do I have a medical aid? And why were I not informed of this? If I was informed of the waiting oeriods I would not have joined them as I know that my disorder dowsnt have a waiting period. It can strike at any time and then O need help immediately. Yes 1 year waiting period blah blah. You dont care about your patients. I am in serious need of help as I am a danger to myself as well as others but you refuse to help me. The waiting period ends 1 March but the issue I have is that I need help now and not 1 March. The fact that I want to take my own life and need help not to do so doesnt bother you at all. What would it have taken from you to pay for my treatment from today onwards and not only from 1 March? I have been with you for almost a year but only received my medical aid card about a month ago? Pathetic service! Words cant describe how I feel at this stage due to my condition but you just made it much worse. I hope you can sleep at night</p>