No Care for Client or Business

My previous employer cancelled my medical aid end November 2024, since then I have been trying to get it reinstated. I called the call center, more than an hour on the phone, they couldn't transfer me to the retentions team, I emailed them and no response, I called the call center and the guy said he was sending me forms to complete and he would again get the retentions team to call me back, forms have still not been received and no call from the retentions team, I spent another 40min on a call this morning trying to get through to the retentions manager to escalate the matter, still no avail, call center agent couldn't find the contact number for the manager. I cant believe the lack of care and regard to clients and retaining business. Like i must really beg Bonitas to get my business. Sies!!!