cM
carl M
1 reviews | Active since Jan 2018
03 Dec 2019, 13:03
No call back or even an email to give feedback
I was told someone will be calling me back. I'm still waiting on that call.
If you not able to phone at least email or sms.
Receiving the worst possible service from your call Centre agents and the escalation department. No call backs, feedback or update about my complaint, over a year now. Audio recording requested made, no feedback. 140819QKWW7G 081019QNKXRN 081019QNLN1N 211019QP71HR What is the next step as a client of Bonitas?
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Bonitas Medical Fund's replyOfficial
04 Dec 2019, 16:23Hello Carl M
Thank you for submitting your details to us through Hello Peter.
As per our telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed.
Kindly note that further feedback will be provided accordingly.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
As per our telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed.
Kindly note that further feedback will be provided accordingly.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply04 Dec 2019, 16:23
Official
Hello Carl M
Thank you for submitting your details to us through Hello Peter.
As per our telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed.
Kindly note that further feedback will be provided accordingly.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
As per our telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed.
Kindly note that further feedback will be provided accordingly.
Kind regards,
Bonitas Team