HS
Helen S
1 reviews | Active since Dec 2021
02 Jun 2022, 10:21
No benefits after 30 years as a member
I am utterly disgusted that after being a member for 30 years, I have to have a procedure done and the hospital plan doesn't have hospital benefits. I am on the bonessential option, being unemployed but still using our last money to stay on medical aid, just so that we can have a hospital benefit. Now when I need to have a dental procedure in hospital, I'm being told that it's declined due to this option not offering in hospital dentistry. I can understand for day to day benefits yes, but for an in hospital surgery, you don't cover on a hospital benefit? I have never heard of something like this. Considering that we've been a member for so long, this is the type of treatment you get?
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Replies (1)Bonitas Medical Fund's replyOfficial
02 Jun 2022, 11:01Hello Helen S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply02 Jun 2022, 11:01
Official
Hello Helen S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
