No authorisation number Bonitas (Momentum)

I have been with Bonitas for over 7 years, and honestly, they were the best medical aid I had ever been with. Whenever I needed a procedure, I never experienced problems getting the necessary authorisation. Unfortunately, after moving to Momentum, our experience has been completely different. My husband needs to have knee surgery, and for the past two weeks we have been battling just to get an authorisation number. Every single day we are given a different story or told something different. His operation is booked for tomorrow, and we STILL do not have the authorisation. This has caused us an enormous amount of unnecessary stress and frustration at a time when we should be focusing on his surgery and recovery. I cannot understand how it can take two weeks to process an authorisation for a procedure that has already been scheduled. Our experience with Momentum has been extremely disappointing. After more than 7 years with Bonitas without these kinds of problems, I honestly regret changing medical aids. Worst medical aid experience ever. I sincerely hope Momentum sorts this out urgently, because patients should not have to fight for authorisation when they are already dealing with a medical procedure.