No assistance whatsoever

There is absolutely no reply, assistance or customer service from Bonitas. I've been trying to get information regarding a pending payment to a doctor for 2 weeks already. And yet. Still no assistance. Last week I chatted to a agent on the Bonitas app. Where I asked them why some of my medication are not paid and that im considering to move. They said I can either go to a higher option or here is the form to cancel my medical aid. BONITAS DEFINITELY NEEDS TO TRAIN THERE STAFF - they are very rude and absolutely of no assistance.