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Prudence M
1 reviews | Active since Jun 2013
04 Jun 2026, 12:25
No assistance from customer services with chronic medication
Whatever company you decided to switch to so you can manage your patients is ***. Been at the pharmacy for an hour to collect my monthly medication which include chronic medication but my claims keep on being declined. Been trying to contact customer service for more than an hour and no one has bothered to answer our calls. Let us know if its time we switch medicsal aid. This is not acceptable.
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Replies (3)
Bonitas Medical Fund's replyOfficial
04 Jun 2026, 13:04Hi Prudence,
We sincerely apologise for the frustration you’ve experienced, especially while trying to collect your chronic medication. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced, especially while trying to collect your chronic medication. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply04 Jun 2026, 13:04
Official
Hi Prudence,
We sincerely apologise for the frustration you’ve experienced, especially while trying to collect your chronic medication. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the frustration you’ve experienced, especially while trying to collect your chronic medication. We understand how important this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
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Prudence M's updateReviewer Update
04 Jun 2026, 13:06Can I get someone to contact me so that I can be assisted at the pharmacy as I have been waiting for more than an hour. None of your call Centre agents are answering my calls
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Prudence M's update04 Jun 2026, 13:06
Reviewer Update
Can I get someone to contact me so that I can be assisted at the pharmacy as I have been waiting for more than an hour. None of your call Centre agents are answering my calls
Bonitas Medical Fund's replyOfficial
04 Jun 2026, 13:45Hi Prudence,
Thank you for taking our call earlier. We are currently following up on your query and will get back to you as soon as we have an update.
Kind regards,
Bonitas team
Thank you for taking our call earlier. We are currently following up on your query and will get back to you as soon as we have an update.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply04 Jun 2026, 13:45
Official
Hi Prudence,
Thank you for taking our call earlier. We are currently following up on your query and will get back to you as soon as we have an update.
Kind regards,
Bonitas team
Thank you for taking our call earlier. We are currently following up on your query and will get back to you as soon as we have an update.
Kind regards,
Bonitas team