No assistance for people with hearing disabilities

Whats the use of sending a query via email explaining you are hearing impaired and therefore would appreciate to get some sort of assistance via email. After 4 days you get an email telling you that you need to call their call centers. Now my question is, haven't Bonitas moved according to time by making sure they cover the basic needs of their members specially those with hearing impairment or speech difficulty who relies daily on communication via emails, texts, etc. Now please move along and evolve with time and attend to queries not just because you want to finish it but because you want to help and assist your members.... Damn!!