NO ASSISTANCE

So after I went to the bank to make a direct payment for my medical aid contributions so I could have my son admitted to hospital I still got nowhere. Somehow I do understand that they have certain procedures in place but this is a child I am sure they could've assisted me.

After assuring them that I have sent the Proof of Payment through more than once and if they could please assist in lifting the suspension on my medical aid to get hospital auth they just said we cant help you unless we have the POP.

I have asked more then once is there no alternative way that I can send the proof of payment via WhatsApp ect. they refused.

Due to this I have to wait 24/48 hours for them to uplift the suspension on the medical aid before I can have my son admitted and before a he can receive the treatment required for his finger as we suspect something bit him and his finger really does not look good. I have never had any issues with regards to this as once before the same happened and they assisted me why not now? He is a baby only 3 years old. I have pictures of what his finger looks like and how bad it got from Thursday last week till now.

Yet I have sent the proof of payment again twice tonight, the lady I spoke to also advised that it takes 30min to 1hour for a no reply email with a Ref from them that they have received the pop and from 15h00 today till now 20h32 no reply has been given.

Looking to change medical aid schemes that will actually go the extra mile and help a child in need of medical attention.