No appointment no Covid-19 test for members at PathCare.

Item: Bonitas Medical Fund
Rating: 5
Author: carl M

Big concern with the PathCare Covid-19 booking system.

As a member of Bonitas, i would like you to investigate, the situation where clients are denied Covid-19 at PathCare Mitchell's Plain is if no booking was done.

I went for a covid test early morning 05 August 2021 @ 09:35. Got letter from doctor. Got to the site completely empty, I ask for the Covid-19 test, was told to first book and come back tomorrow. Note site have no one else there for testing.

Phone on-site to ask for booking was inform only available for next day.

This is a big inconvenience and concern about spreading the virus.

Please investigate .

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

05 Aug 2021, 23:02

Hello Carl M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.

Kindly reply privately with your membership number to investigate this matter.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply05 Aug 2021, 23:02

Official

Hello Carl M

Kind Regards

Bonitas Team

Bonitas Medical Fund's replyOfficial

11 Aug 2021, 10:57

Hello Carl M

Thank you for submitting your details to us through Hello Peter.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

Bonitas Medical Fund's reply11 Aug 2021, 10:57

Official

Hello Carl M

Thank you for submitting your details to us through Hello Peter.

We will investigate this matter.

We appreciate your patience while we are resolving this query for you.

Kind Regards

Bonitas Team

carl M's updateReviewer Update

17 Oct 2021, 18:22

Thank very for the information and guidance.

carl M's update17 Oct 2021, 18:22

Reviewer Update

Thank very for the information and guidance.