MB
MAUREEN B
1 reviews | Active since Oct 2013
15 Feb 2024, 09:29
NO ANSWERS
Can someone please explain why on my husband's chronic he has a shortfall every month on Glucophage.
I am on 1000mg once a day no shortfall he is on 500mg once a day with shortfalls. It doesn't make sense. We both take blood pressure tablets his being much cheaper than mine.
Pharmacy direct changed my blood pressure tablets which my GP totally disapproved of & the new one had a shortfall. The pharmacist said they would change it back which they did & delivered Atacand. I was told they would collect the others which hasn't happened & reverse the charge to Bonitas also which hasn't happened.
Can this be sorted out asap as i have written to you on 29.01, again 05.02 & again 15.02.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
15 Feb 2024, 10:10Hello MAUREEN
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply15 Feb 2024, 10:10
Official
Hello MAUREEN
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
15 Feb 2024, 22:41Hello MAUREEN
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic discussion with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply15 Feb 2024, 22:41
Official
Hello MAUREEN
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic discussion with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
MB
MAUREEN B's updateReviewer Update
19 Feb 2024, 11:10Good day, I have still not received a satisfactory answer to the shortfall on my husband's Glucophage.
MB
MAUREEN B's update19 Feb 2024, 11:10
Reviewer Update
Good day, I have still not received a satisfactory answer to the shortfall on my husband's Glucophage.
Bonitas Medical Fund's replyOfficial
20 Feb 2024, 14:02Hello MAUREEN
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply20 Feb 2024, 14:02
Official
Hello MAUREEN
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team