No action taken in dealing with my claim

I am SO disappointed in the service I have received from Bonita's.<br> <br> I never thought I would say this, as I always raved about my medical aid and encouraged my family and friends to join because I have never had any issues with my medical aid. <br> <br> But, I have never had an out of the ordinary claim, until recently. <br> I had to go to the emergency room at a Medi Clinic on the 2nd of Feb, after hours. Luckily I didn't have to get admitted. Unlucky that I had to pay upfront. I didn't think it would be a problem because Bonita's would submit my claim and I'll get it back. <br> <br> I have phoned 4 times in the last month to try and find out when I am getting that claim owed to me back. Every time I call the call centre, all I am ever told is \Yes we see your claim has been processed, but not submitted - I will escalate it.\" <br> I was told max 15 working days, it has now been 21 working days with no resolve.<br> I find it absolutely unacceptable that no one can get back to me, that I have used so much money in all these phone calls, and that I have been with Bonita's for years and this is the first time I need to do something like this, and this is the service I get. <br> "