BK
Brenda K
1 reviews | Active since Aug 2020
05 Sept 2025, 18:54
No action on the complaint for a week
Complaint raised regarding non delivery of urgent medication and bonitas representative informed me issue is resolved with their preferred service provider. Been a week now, I have only seen a claim still No delivery. This is fully Bonitasis fault to appoint sub standard provider
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
08 Sept 2025, 09:17Hello Brenda K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Sept 2025, 09:17
Official
Hello Brenda K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
BK
Brenda K's updateReviewer Update
08 Sept 2025, 16:59Complaint raised regarding non delivery of medication still not attended to inspite of Bonitas teams response saying they're resolving matter. Just too frustrating to be raising same issue and getting same response.
BK
Brenda K's update08 Sept 2025, 16:59
Reviewer Update
Complaint raised regarding non delivery of medication still not attended to inspite of Bonitas teams response saying they're resolving matter. Just too frustrating to be raising same issue and getting same response.
Bonitas Medical Fund's replyOfficial
16 Sept 2025, 09:28Hello Brenda K Thank you for submitting a comment to us through hellopeter. We hereby confirm that Marara pharmacy has contacted you and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas team
Bonitas Medical Fund's reply16 Sept 2025, 09:28
Official
Hello Brenda K Thank you for submitting a comment to us through hellopeter. We hereby confirm that Marara pharmacy has contacted you and this matter has been resolved. We apologise for any inconvenience caused to you. Regards Bonitas team