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Esther B

1 reviews | Active since Mar 2020

24 Nov 2020, 15:41

No Acknowledgement

I submitted a claim last week and up to date no feedback regarding my claim.

0
Replies (4)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Nov 2020, 15:56
Official
Hello Esther B,
 
 Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
 Kindly reply privately with the membership number in order for us to assist with your query.
 
 Please note that your personal information is not showing on the public view platform.
 
 Kind regards,
 
 Bonitas Team
EB
Esther B's update24 Nov 2020, 15:58
Reviewer Update
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Bonitas Medical Fund
Bonitas Medical Fund's reply25 Nov 2020, 18:01
Official
Hello Esther B,
 
 Thank you for notifying us of your complaint.
 
 Kindly reply privately with the membership number in order for us to assist with your query.
 
 Please note that your personal information is not showing on the public view platform.
 
 Kind regards,
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Nov 2020, 09:55
Official
Hello Esther B,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and we will await your reply.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team