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Nicoleen S
1 reviews | Active since Aug 2013
17 Feb 2026, 06:19
No accountability
My father just joined this scheme, and their customer services is truly pathetic! They just send automated responses but attend to the problem. I've been raising concerns for more than a week but no real response or action from them. I can just imagine how they will handle your problem if you have a real medical emergency. Now they suspended his account because he they made a mistake by not deducting his debit order. They made the mistake but we have to pay for it now! be accountable!
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
17 Feb 2026, 09:10Hello Nicoleen
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2026, 09:10
Official
Hello Nicoleen
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Nicoleen S's updateReviewer Update
17 Feb 2026, 09:48Do something about it and correct your mistake! Don't just give me an automated response!
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Nicoleen S's update17 Feb 2026, 09:48
Reviewer Update
Do something about it and correct your mistake! Don't just give me an automated response!
Bonitas Medical Fund's replyOfficial
17 Feb 2026, 10:54Hello Nicoleen
Thank you for bringing this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2026, 10:54
Official
Hello Nicoleen
Thank you for bringing this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
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Nicoleen S's updateReviewer Update
17 Feb 2026, 10:59How about you send me an email to apologize for YOUR mistake and reinstate his medical aid with immediate effect!
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Nicoleen S's update17 Feb 2026, 10:59
Reviewer Update
How about you send me an email to apologize for YOUR mistake and reinstate his medical aid with immediate effect!
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Nicoleen S's updateReviewer Update
17 Feb 2026, 16:25It's reaching the end of the day and there is still no action from your side!
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Nicoleen S's update17 Feb 2026, 16:25
Reviewer Update
It's reaching the end of the day and there is still no action from your side!
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Nicoleen S's updateReviewer Update
18 Feb 2026, 05:44A day later and still no action or response from Bonitas.
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Nicoleen S's update18 Feb 2026, 05:44
Reviewer Update
A day later and still no action or response from Bonitas.
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Nicoleen S's updateReviewer Update
18 Feb 2026, 14:38Still no response from Bonitas. My father's medical is still suspended even though I made a manually payment after their mistake by not deducting from the bank account on record.
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Nicoleen S's update18 Feb 2026, 14:38
Reviewer Update
Still no response from Bonitas. My father's medical is still suspended even though I made a manually payment after their mistake by not deducting from the bank account on record.