Njabulo Mbambo - Unprofessional and Rude

I had an extremely disappointing experience with Bonitas customer service today. I spoke to one, Mr. Njabulo Mbambo, who was extremely rude and unhelpful throughout the call. I requested a simple task, to forward proof of payment to finance so they could update their records. Instead of assisting, he repeatedly placed me on hold for long periods and gave vague responses, claiming he could not proceed without consent, despite my long-standing membership and previous monthly interactions on behalf of my father.

When I asked to speak to a manager, he kept me on hold for an additional 12 minutes, intermittently taking me off hold without saying anything or providing any resolution. This behavior was unprofessional and frustrating. It raises serious concerns about the quality of service and competence at Bonitas. All in all, 39 minutes of wasted time on *********** staff member. Why would you hire someone that is unable to work or to put this lightly, do their job???

I called back and spoke to one, Mbali Ndlanzi and she forwarded the proof of payment received to finance within a minute. If your staff can be more hands on like her, not having to waste time from their workday and personal airtime, that would be great.