1 reviews | Active since Jul 2014
Nightmare Application Process and *********** Staff
I app**** for a membership for my parents in May 2025. It is now July 2025 and I have received no assistance despite numerous calls and emails daily.
After 3 calls yesterday, I find out that the email address was captured incorrectly and I was assured an approval letter will be sent. I am still awaiting the approval letter. My parents have gone without cover for June which I am quite certain I will be expected to pay for nevertheless. They will soon need their chronic medication and I wll now need to pay for this as well in addition to the June payment.
I have never dealt with such an *********** company before and am considering putting my parents on another medical scheme because of the lack of service.
I used to vouch wholeheartedly for Bonitas and refer everyone to their scheme and will now not be doing so any longer.
Think twice before applying for a membership with them or be willing to wait nearly 2 months for cover!
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
I am still awaiting feedback. I submitted this at 10:38am on Friday. Surely that was sufficient time to review a simple query?
I have STILL not received the approval letter and if I do not receive a response today, I will be taking my business elsewhere.
I am still awaiting feedback. I submitted this at 10:38am on Friday. Surely that was sufficient time to review a simple query?
I have STILL not received the approval letter and if I do not receive a response today, I will be taking my business elsewhere.