Nice words when you looking for new business but I get zero when my health is in question!!!

I started my medical aid with Bonitas in March as a requirement with my employer. They had an agent come out the business to explain how lovely this scheme was. I was sold and joined without question. I left the company in July and called back in August to have my medical aid reinstated as I was willing to pay it from my personal bank account with no hassle. They reactivated my medical aid but on the incorrect income bracket by 'default'. They requested payslips from my new employer which I never had at the time as I work from home and dont necessarily receive payslips. I sent them an email to advice that I'm not giving them permission to debit from my account because the income bracket they reinstated me on was incorrect. I told them I dont have payslips. And I sent through bank statements which was still not enough as I'm still on the highest income bracket. I used my medical aid for the first time last week after it was reinstated. I found out that i'm expecting my second born and got Auth from Bonitas to see a gynecologist. My appointment is for tomorrow and this morning I receive an email saying the my benefits has been suspended. This just ****ed me off. I requested that the owner of the company I now work for draw up payslips for me to send to them and have the outstanding amount corrected but according to their Team Leader in the Boncap Department Shanaaz Maker this cant be done. I was on the line for almost 30mins and the only words I heard her say was 'I cant". I dont understand how they are a medical aid fund but they clearly dont give a **** about their clients and their health. Its all about the money and a system. I cannot be with a fund who couldn't care less about my health. I joined because they came across as people who gave a **** when they wanted our money. Now i'm asking for assistance and this person who thinks she knows everything Shanaaz didn't once try and understand my situation. Instead she was trying to just pass the buck and have someone else deal with it. No going the extra mile and zero customer service. If you going to be in this industry you must have a heart and care about your clients and their well being. You not working at a clothing store Shanaaz!. I expected more from Bonitas. Now i'm sitting with a suspended account. No answer as to how it can be resolved and dealing with a Team Leader who gets annoyed for having to help a client. This is disgusting. I dont want to be apart of this company if that's how you treat your clients. 35 years of service for one person to let it all go down the drain in 35 minutes!