1 reviews | Active since Dec 2017
Nice going Bonitas make up your minds
In Nov 2018 I received a call from Bonitas that I will have to change from Bon Classic to Bon Comprehensive however I'm allowed to apply from ex gratia and the are extending my exciting service till 30 March 2019 giving me time to apply for ex gratia. Which was approved. However in March I received sms that state Bonitas will only pay R4582.07 ( this mean I will have to pay R3054.72 out of my pocket) reason is sited that I am om a specialist drug and my option (that was extended ) does not cover me . After 3 calls having ask the same question why was ex gratia approved if I don't receive my medication I was finally inform I will receive my Chronic medication.
with the last month delivery that had to be made there was no problem. So when I received a email a request for payment has been made I took nothing will go wrong this month. Hold and behold Saturday morning I receive a sms Bonitas will only pay R4582.07 Today their excuse changed, As I am not making use of pharmacy direct I have make a co payment of R3054.72. Note I was never informed that I will also have to change from my current pharmacy to pharmacy Direct.
Note the so called specialist drug is part of a PMB, its also a entry level medication and yet I must go on the highest plan to get medication. Is medical aid still worth having or can I just get hospital plan. BONITAS what do you have to say for yourself , are you enjoying stressing your clients
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
According to our telephonic conversation, we will wait for your response in order for us to further investigate this matter.
Regards,
Bonitas Team
According to our telephonic conversation, we will wait for your response in order for us to further investigate this matter.
Regards,
Bonitas Team
I have sent you the emails, yesterday morning I sent a email requesting that you call me, i also gave a number on which you must call I am still waiting. Or do you still not know what ex gratia is... or why I was told to apply...
I have sent you the emails, yesterday morning I sent a email requesting that you call me, i also gave a number on which you must call I am still waiting. Or do you still not know what ex gratia is... or why I was told to apply...
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team