New Membership Application

Good Day Bonitas,

I hope you are doing well today.

We need assistance from Bonitas representative who really knows what they are doing and for someone who Customer Service still means something.

We submitted an application for my husband to join Bonitas Medical Aid. This was due to employer change and he had to change from Discovery to private capacity and chose Bonitas. We received pre-underwriting feedback with member no : *** .

Unfortunately, for some reason, he was given a Late Joiner penalty as well as condition specific waiting periods.

The Late Joiner Penalty was reviewed and removed, for which we are very grateful for. However, even after submitted documentations again, the condition specific waiting period have not yet been removed.

As very clearly stated in my communication with Bonitas, as per the CMS (Council of Medical Schemes), Mr Reynders' break in membership does NOT exceed 90 days. He HAS also belonged to a Medical Scheme before. The Chronic conditions are both PMB conditions and in itself, should be covered regardless.

For some reason, whoever is reviewing his application and documentation, does not look at everything and we are still waiting for a positive outcome.

PLEASE can someone assist with his membership application, looking at ALL the documentation AND emails already sent, and provide feedback.

I am not able to speak to someone telephonically as I work in an open office, however PLEASE contact me via email on ***

Your assistance and feedback will be greatly appreciated.

I trust you find all in order and hope you have a wonderful day.

Kind Regards Rindie Reynders obo Mr Jacques Reynders