New client already experiencing bad service

I joined Bonitas Medical Scheme on the 1st April and still have not received my medical aid cards. I phoned the contact centre to find out if my new cards have been issued or what's happening, The agent I spoke to could not explain where the cards are ? have they been issued ? Are they on their way to me ? Are they stuck somewhere in the post? Instead he offered to re-order new cards which will take another 3-4 weeks (That's if they ever get to me) or I should go to a walk in centre to have my cards issued. yoh guys so much admin work :-(. I think I made a mistake by joining Bonitas, I'm already regretting my choice.