1 reviews | Active since Mar 2019
New born not added as dependent due to illiterate staff
If I could give zero stars for Bonitas employees reading and understanding an email sent in English regarding adding my new born son as a dependent.
They had sent me the form to sign, it stated "adopted child" on 03rd November I sent them an email to have it corrected to son. I had called the call centre on 14 December and my SON is still not added as a dependent nor the corrected forms sent.
The email was sent in English and yet there were mistakes made.
Firstly Bonitas had authorized and paid the hospital in September for me to have baby.
Secondly my application form clearly states SON.
Thirdly the birth certificate clearly has my husband and my details on it.
Also I had called Bonitas in October and the lady had added his details over the phone, thereafter I had received the forms to complete.
So kindly advise how can an error be made with regards to his relationship to me when I clearly gave birth to him. Even if the error was made, I asked for a correction on the form and that too was not attended too, clearly Bonitas doesn't need or care about their customers. My son is still not added onto the medical aid. He is already 3 months old. Thankfully we didn't have a medical emergency with him or else he wouldn't have not been attended to at a private hospital.
Should he not be added onto the medical aid by 20 December, I will be moving to another medical aid in January 2023!
Bonitas should be employing and training their employees accordingly. Bonitas should also consider a more efficient system off adding a new born onto the medical aid as their system is tedious.
I noticed this month my premium did not change hence the query. Yet no one from your side followed up with my email dated 03 November. Why is it always the customer that has to follow up??
I hate writing these reviews on Hello Peter but the emails are always unattended to and there's never an urgency to sort the query.
1st Reference number: 031122QD54J1 2nd reference number: 141222QFXDLY
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Kind Regards
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We will investigate this matter.
Kind Regards
The employee capturing is so ****ing stupid, like seriously this query is going in circles and it is just to add a new born as a dependent!
The employee capturing is so ****ing stupid, like seriously this query is going in circles and it is just to add a new born as a dependent!