New Boncore option doesn’t seem to be active

I downgraded an option and took Boncore from 1st of Jan 2026 meaning my previous option ended on 31st Dec 2025. Since the commencement of my new option I’ve just been paying Bonitas for nothing, none of my claims are being paid and when I do wellness tests my benefit booster doesn’t get activated. Pharmacies are always getting an error which says “555 - Beneficiary termination date is before the date of treatment”. I’m always calling the contact centre and sending emails but the problem isn’t getting resolved. I regret joining Bonitas and if only my company allowed us to move to other medical aids during the year I was going to move.