New BonCap medical application not being processed.

I have app**** for the Bonitas BonCap medical app on 10 January 2025 and up to now I did not get a response of whether my application has been accepted or not. I call in again yesterday and was referred to PHA who now underwtires BonCap. I spoke top Mpho Mpharoane who told me the application is still pending and she will escalate to her manager, who was not available to take my call. Still no feedback a day later. This is really a bad 1st impression of the company. I also sent emails to Willem Mansfield who assisted with my application to do a follow up but he also does not respond.