MS
Marilize S

1 reviews | Active since Oct 2012

24 Jul 2017, 12:13

New application membership

<p>Firstly the wrong information was given to us when joining the membership.</p> <p>Myself joined medical aid in 1884 till now (34 years), my husband was on medical aid from 1996 to 2010 (15 years) (2010 till 2012 he was a contractor in Angola) joined medical aid again 2012 till now, but still we are on a 3 months waiting period. </p>

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Jul 2017, 08:31
Official

Hello msandilands

Thank you for submitting a comment to us through Hello Peter.

Kindly inbox us your membership number and contact number for further assistance

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jul 2017, 10:23
Official

Hello msandilands

Thank you for submitting a comment to us through Hello Peter.

As per the telephonic conversation with our representative;

We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.

Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Bonitas Team