Hellopeter
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weriesnm W

1 reviews | Active since Jan 2017

22 Apr 2024, 10:46

Never contact back. Bonitas makes promises to contact to resolve issues but they only spreading lies

I have emailed Bonitas so many times, Called them but they make promises to sort out the issue but they just don't, I posted to hello peter early last week. Bonitas responded to the HelloPeter complaint by saying they will investigate and get back to me regarding this. Its now 1 week no one from Bonitas has emailed or called me.

I have put in my cancellation they responded with a reference but only no one contacted to see if they can not resolve.

I would say this is the worst experience I have had with a company and this is only to sort out the policy. I did not even claim yet. Definitely will not recommend this medical aid.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Apr 2024, 11:09
Official
Hello Werner M

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
Our representative will be in touch with you to discuss this matter and ensure that it is speedily resolved.
   
We sincerely apologise for the inconvenience caused to you, 
 
Kind Regards 

Bonitas Team 
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weriesnm W's update22 Apr 2024, 11:11
Reviewer Update
Are you really going to contact me back? Because the massage which I am reading ÿour response" is the same message you posted last week and still no email or call back from you!
wW
weriesnm W's update24 Apr 2024, 08:50
Reviewer Update
I only received one email from them. I immediately rep**** to them and its now 2 days and no reply.

I will reverse the payment again. I am going to lodge a complaint CMS as its disgusting how people should struggle to get this resolved with Bonitas