1 reviews | Active since Jul 2016
Negligence from Bonitas
I am disgusted by the service from Bonitas. I submitted my application on 22nd Nov 2018 and received my acceptance letter on 3rd Dec 2018. No one from Bonitas called me and automatically my membership would start 1st Jan 2019. I've noticed on Feb that my debit orders were not going off. Upon calling Bonitas their consultant confirms that my details were captured incorrectly and my banking details were not added onto their system. Now from my understanding the person who loaded my details should be held accountable due to negligence. Bonitas has now suspended my medical aid and expecting me to pay for the last two months because of their staff negligence. I have requested management to contact me and received no response as I am taking this matter further.
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team