Neglecting to respond to a simple request

I am completely and utterly disgusted with the service received from Bonitas Medical Fund. I app**** for membership online with Bonitas on the 20/01/2020, on the 21/01/2020 i received a full review of the plan I was interested in along with a quote and the membership application form. I completed all the forms and emailed it back along with all the required supporting documents. On the 22/01/2020 I received confirmation via sms that my membership was accepted. I thought this was amazing as they were fast and efficient, obviously just to close the deal and make the sale...

My frustration started when i noticed that my debit order date was set for the first of each month. On the 22/01/2020 i then emailed my request that the debit date should be moved to the 25th of each month. I received no acknowledgement or reply to my email from the consultant that assisted me. On the 23/01/2020 i sent my second request to which i received a reply that the request was sent to Credit Control and that i will receive feedback within 3 days. 3 Days passed and not a word from the consultant. On the 30/01/2020 i then sent an email again requesting for a senior Bonitas employee to contact me so I can raise my concerns and get feedback. I noticed one missed call on my cellphone, i could not answer as i was in a meeting. No reply to me email, no voice message was left as to who the call was from and it was left at that. So? one call and you did your part with a new customer who is clearly extremely unhappy?

It is now 07/02/2020 and after another request for feedback, no feedback was received.

It is sickening to think that a simple request like a debit order date change can drag the way it did. What would happen in case of an emergency? Would authorizations drag this long as well?

As a new member, needless to say that i would not recommend Bonitas as a Solution for your medical aid needs.