1 reviews | Active since Mar 2009
NEFARIOUS RESIGNATION CHARGES
I notified Bonitas in writing via email on 29 July 2021 that I had immigrated on 18 July 2021 and resigned my membership giving the required one months calendar notice, last debit order being 01 August 2021. They went on to deduct payment on 01 September and notified me that they will deduct again on 01 October!!! SO BE WARNED it is not ONE MONTHS calendar notice as stipulated in their contract, it is THREE MONTHS notice. I have put in a complaint with the Ombudsman. I have effectively bee **********ly charged an extra R16,111.10. Had they been up front and told me that they would be charging a three month notice I would at least have been able to budget for it, but this nefarious way of business leave me to say BUYERS BEWARE!!! Regardless of my numerous emails I received generic responses from Sibongile Simelane and Nathi Moerane.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team