MB
MAUREEN B
1 reviews | Active since Oct 2013
30 Apr 2025, 10:44
NEED HELP
Bonitas on the whole are not too bad. One big mistake they made is changing our chronic meds which have been fine for years from Pharmacy direct to useless Marara Pharmacy . They don't deliver on time, send the unwanted meds, send incorrect meds, what the hell. We have co- payments in the form of Vat where with pharmacy direct it was all included. We never had shortfalls. My husband's diabetic meds are incorrect, they keep delivering plasmoquine to me which makes me ill. I spoke to a lady at Marara & I have a ref number & she said they will collect & reverse funds back to Bonitas for their mistake. When will that happen???????? Help Someone in Bonitas.
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Replies (2)
Bonitas Medical Fund's replyOfficial
30 Apr 2025, 10:56Hello MAUREEN B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply30 Apr 2025, 10:56
Official
Hello MAUREEN B
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Apr 2025, 15:50Hello MAUREEN B
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply30 Apr 2025, 15:50
Official
Hello MAUREEN B
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation with Marara pharmacy, we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team