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waylene M

1 reviews | Active since Feb 2011

19 Oct 2021, 13:46

Necessary Medical Equipment Excluded

I have been a Bonitas Member for 5 years, never really had any complaints, but now when I really need my medical aid to step up, I am disappointed to say that Bonitas is not "all that". Apparently Bonitas feel like they can discriminate against breastfeeding moms by excluding breast pumps from their medical aid benefits. This is listed as MEDICAL EQUIPMENT with all other medical aids, but not with them, they have decided to exclude this all together. Wake up Bonitas, you will definitely be losing me as a client. The whole world is changing to become more breastfeeding conscious and WHO recommends babies are given breastmilk up until 3 years (I actually think it is longer), but you cannot keep up with the times and make provision for mothers and babies when they need it. Absolutely disgusting and discriminatory

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Oct 2021, 15:26
Official
Hello Waylene M  Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Kindly  provide your membership number or ID number privately to protect your personal information not to be visible on this public forum.
  
  We will then investigate and assist you with a resolution.  
   Kind Regards
     
   The Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply31 Oct 2021, 23:06
Official
Hello Waylene M Thank you for submitting a comment to us through Hellopeter. According to our email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team