Nauseating Customer Service

I have contacted Bonitas on numerous occations, just to be cut off. I urgently need my chronic medication, for which my doctor sent the script on the 24th of March and I still have not received my medication. After calling 5 fimes and getting cut off on the 25th of March, 30th and 31st of March, I finally got through to Pharmacy Direct just to be cut off again. I have spent at least R150 on pre-paid airtime.

I resent the script on the 1st of April, as I expected to be told that they hadn't received my script. When I called Pharmacy Direct this morning, as expected, I was informed that they had not received either of the e-mails with the scripts ,for which I have 2 e-mails confirming that it was sent to the correct e-mail address ***.

What I expect the outcome of this complaint to be, is that my medication can be collected from Dischem. or any other pharmacy but Pharmacy Direct. My debit orders go off religiously, but I don't receive my medication. I have been without my chronic medication now for over a week and when they finally do receive the script it will probably take another week for them to deliver.

I am really disgusted with the service of Bonitas, as they are never able to assist and just put you through to Pharmacy Direct, with no follow up on the outcome - that is after 6 attempts to get hold of someone to inform me that they have not received the e-mail. I would expect Bonitas to ensure their customers get the service that we pay for.

It has been one of the most unpleasant experiences I have had to endure in a long time, and I have had to deal with this for over a week.