Nadeane Price *** Boncap Medical Aid Subject: Urgent Complaint – Poor Service, Encrypted Letters & Incorrect Debit

Nadeane Price

Boncap Medical Aid

Subject: Urgent Complaint – Poor Service, Encrypted Letters & Incorrect Debit

Dear Sir/Madam,

I am writing to formally raise concerns regarding the continued poor service I have experienced with Boncap Medical Aid. Despite multiple attempts to resolve these issues, I have yet to receive an appropriate response or resolution.

Encrypted Letters Issue The passwords (id number,DOB) to access encrypted letters for myself and my two dependents—our ID numbers and birth dates—do not work. This has prevented me from accessing important correspondence. I have previously requested that this matter be rectified, yet no action appears to have been taken. I kindly request that you review all past communications regarding this issue and provide an immediate solution.

Unauthorised Debit & Incorrect Account Details Boncap Medical Aid continues to debit the incorrect bank account, which does not belong to me. This is an unauthorised transaction. I have previously submitted my correct banking details, along with an affidavit confirming that the attached bank account belongs to me. Kindly check your records, update your system accordingly, and ensure that all future debits are processed against the correct account.

I request that these issues be addressed immediately. Please confirm receipt of this letter and provide a timeline for resolution. Should you require any additional information, please contact me at [Your Contact Number] or *** and ***

Your urgent attention to this matter is appreciated, and I look forward to your prompt response.

Sincerely,

Nadeane Price