DS
Ditshabako S

1 reviews | Active since Jun 2021

26 Aug 2022, 15:01

My worst nightmare

#summury,am so furious and disappointed, my baby born on 20th July,29 July all documents sent, 19 August called my work place as and bonitas as i see she's still not registered, as i know we are given a month, only to find out that the documents were absolute and nothing was said to me, ok on the 22nd new documents sent and my baby registered, but what suprises me is the effective date is now 1st September, who's going to pay all Dr's consultation? Definitely not me,anyway thats what i realised on the 26 August after Dr's appointment, and when the pharmacy declined everything prescribed, Bonitas please fix this, now i must sit with a sick baby because of someone's mistake, my question again still remains why effective date only 1st September? When the baby was born 20 July and new forms submitted 22 August, who's going to pay a pediatrician fees i went today noo you are a disappointment

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2022, 15:22
Official
Hello Ditshabako S
 
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
     
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry. 
     
Regards
 
Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2022, 15:22
Official
Hello Ditshabako S
 
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
     
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry. 
     
Regards
 
Bonitas Team 
DS
Ditshabako S's update26 Aug 2022, 16:03
Reviewer Update
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DS
Ditshabako S's update26 Aug 2022, 20:09
Reviewer Update
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Bonitas Medical Fund
Bonitas Medical Fund's reply26 Aug 2022, 20:35
Official
Hello Ditshabako S
 
Thank you for submitting  the details to us through Hello Peter.
  
We will investigate this matter.

We appreciate your patience while we are resolving this query for you.
 
Kind Regards
 
 Bonitas Team