S
Siya
1 reviews | Active since Feb 2025
05 Jun 2026, 09:25
My wife has not rece...
My wife has not received any response for hospital authorisation after two weeks of emailing and calling the unit.
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Bonitas Medical Fund's replyOfficial
05 Jun 2026, 10:19Hi Siya,
We sincerely apologise for the delay and the lack of response your wife has experienced regarding the authorisation. We understand how concerning this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the delay and the lack of response your wife has experienced regarding the authorisation. We understand how concerning this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
Bonitas Medical Fund's reply05 Jun 2026, 10:19
Official
Hi Siya,
We sincerely apologise for the delay and the lack of response your wife has experienced regarding the authorisation. We understand how concerning this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team
We sincerely apologise for the delay and the lack of response your wife has experienced regarding the authorisation. We understand how concerning this is, and this is not the level of service we aim to provide.
Your matter has been escalated, and our team will contact you directly to assist as a priority.
Kind regards,
Bonitas team