DW
Daleen W
1 reviews | Active since Oct 2015
08 Nov 2019, 11:17
My savings gone, disappeared without a trace
If it was possible to give NO STAR to Bonitas I would have done that. I resigned from this useless medical aid at the end of MAY and still the finalisation of my membership has not materialised. Bonitas OWES me money from the savings account (also kept as much as possible thanks to creative accounting); claims it was paid to my new medical aid (as required by legislation), but no such payment has been received. Getting proof of payment is impossible, no matter how many times I contact the call centre. As per previous reviews of Bonitas, stay away people.
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Replies (3)
Bonitas Medical Fund's replyOfficial
08 Nov 2019, 13:34Hello Daleen W,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply08 Nov 2019, 13:34
Official
Hello Daleen W,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
08 Nov 2019, 14:15Hello Daleen W,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply08 Nov 2019, 14:15
Official
Hello Daleen W,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
DW
Daleen W's updateReviewer Update
08 Nov 2019, 14:24Thank you for finally providing the information and documentation that daily calls to the contact centre could not deliver. I will only consider this RESOLVED once Discovery confirms the money has been found and allocated.
DW
Daleen W's update08 Nov 2019, 14:24
Reviewer Update
Thank you for finally providing the information and documentation that daily calls to the contact centre could not deliver. I will only consider this RESOLVED once Discovery confirms the money has been found and allocated.