AM
Akhona M

1 reviews | Active since Jul 2021

08 Jul 2021, 09:41

My query seemed so heavy but a Pro ressolved it like nothing.

God morning my was very disturbing after talking to an agent using a watsapp platform yesterday who did not even try resolving my query. This morning I decided as soon as watsapp platform is I was welcomed by Andre who it did not even take us 10 minutes to have my problem resolved. I was even stating to think Bonitas does not value us now as their customers I was starting to think that its a pandemic on its own now. But Andre change all that thanks to you men. It's something that I did not know that I have not nominated my Dr in the list of my Doctors. But that was really no train smash TO Andre he assisted me brilliantly added my doctor when I asked him to do so. And resend the claims that were rejected bcz of they said my benefits were used up and I was worried bcz how can I use my consultation just after 2 visit. Thanks to Andre all that is done sorted you are a star companies deserve ppl like u who serve like pro your are a Star give than men a Bells?

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Jul 2021, 09:49
Official
Hello Akhona M,

Thank you for sharing your experience with Bonitas on this public platform. It means a lot to us, especially that you made the time to write about it! 

We want to make a difference in every member’s life and strive to give the best possible service.  When we get it right, we are delighted.  

Kind Regards,  
The Bonitas Team