ES
Eddie S
1 reviews | Active since May 2021
12 Jun 2025, 09:53
My name is Eddie De Souza ID NUMBER *** Medical aid # ***
My name is Eddie De Souza ID NUMBER *** Medical aid # ***. In March this year my funded were suspended due to non payment. Therefore chronic medication and services were not provided. So I April 03 2025 I paid double of R590 for March and R590 for April 2025. Question I received no service in March due to suspension. Should I not be credited with R590 And that goes towards June 2025. How can they accept a payment for no service in March? I believe I am being conned here. That premium of March should be off set against June 2025 and the suspension lifted. Come on you guys. Sort this mess out.
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Replies (2)
Bonitas Medical Fund's replyOfficial
12 Jun 2025, 10:18Hello Eddie S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply12 Jun 2025, 10:18
Official
Hello Eddie S
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
13 Jun 2025, 10:05Hello Eddie S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team
Bonitas Medical Fund's reply13 Jun 2025, 10:05
Official
Hello Eddie S
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas team