SD
Shabir D

1 reviews | Active since Jan 2017

25 Jan 2017, 08:35

My claim never get paid, worst medical aid ever

<p>I decided to use my own money to pay for my sposes maternity, Im waiting 4 months for payment, they dont tell me for 2 months they cant pay me because code wrong and when i do supply them with correct code i still wait</p> <p> </p> <p>Member Number : ********** 6710 <br /> Query Number : 240117Q3S229 <br /> Query Type : RECONCILLIATIONS</p> <p> </p> <p>I am lossing money</p>

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Jan 2017, 11:39
Official

Hello Shabzinho,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jan 2017, 09:22
Official

Hello Shabzinho,

Thank you for submitting a comment to us through Hello Peter.

According to the telephonic conversation with our representative; we hereby confirm that your concerns have been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team