CO
Cor O
1 reviews | Active since Mar 2015
16 Feb 2021, 08:00
Much ado about customer service?
This is now a year-on-year experience: ...Trying to login on the Bonitas website, ...Waiting for a password reset email that never arrives, ...Contacting a broker to contact Bonitas to liaise on my behalf. (Since the Bonitas call centre is a prime example of a typical South African call centre) Maybe Bonitas should consider “fixing” their member website? (Fixing the Bonitas call centre will take some doing – a much more expensive exercise)
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
17 Feb 2021, 10:23Hello Cor,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2021, 10:23
Official
Hello Cor,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
CO
Cor O's updateReviewer Update
17 Feb 2021, 10:37Hi Bonitas Team,
Thank you for resolving my concern.
I must mention that I appreciate the professional and helpful manner of the lady that was tasked with my concern.
Thank you for resolving my concern.
I must mention that I appreciate the professional and helpful manner of the lady that was tasked with my concern.
CO
Cor O's update17 Feb 2021, 10:37
Reviewer Update
Hi Bonitas Team,
Thank you for resolving my concern.
I must mention that I appreciate the professional and helpful manner of the lady that was tasked with my concern.
Thank you for resolving my concern.
I must mention that I appreciate the professional and helpful manner of the lady that was tasked with my concern.
Bonitas Medical Fund's replyOfficial
18 Feb 2021, 07:56Hello Cor,
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Regards,
Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Regards,
Bonitas Team
Bonitas Medical Fund's reply18 Feb 2021, 07:56
Official
Hello Cor,
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Regards,
Bonitas Team
Thank you for sharing your experience with Bonitas on this public platform.
It means a lot to us, especially that you made the time to write about it!
We want to make a difference in every member’s life and strive to give the best possible service.
When we get it right, we are delighted.
Regards,
Bonitas Team