MSA REFUND

Bonitas has the worst administration ever! I have put my MSA refund claim in the early Jan 2026 and was informed that payment will be made in May 2026. In March 2026 I then requested for my banking details to be changed, I sent new bank letter and ID as requested and this was acknowledged to have been processed. End of April I checked if this was done, only to be told they never received such information. I then again resent them again, ID and proof of bank detail and this time around with additional form that a consultant requested that I fill out to change bank detail I did that immediately. A week later, I get an email which says my refund have been rejected due to bank account details not matching up. I resubmitted everything again from the start and was told have been loaded into the system and communicated to the finance department for payment on Monday, and must give them a week for processing and when I called to check on Thursday I was told that a query was on sent on Thursday morning to the finance department and they have a turnaround time of 14 days. They really have worse customer service and don’t resolve any resolution and constant change in their responses all the time.