Ms

I had sent a termination notice via email and 4 months and two weeks later I did not receive refund in savings only to find out I had not completed and submitted a specific form for that, a form they should have informed me of or atleased sent it months earlier( as part of process). To add on to my frustration waiting period minimum 2 weeks and more.. they do not care if delay was from their consultant inadequate process handling. I can imagine the emotional toll it wud take in time of need with this kind of service. I now have to call daily to check up on them. The main thing that I found unacceptable was being informed of hand over fallout during third party company shift( can not be a customers fault, to bear the delay, one consultant said to correct process could take time so she doe not know when will my savings rollout be done)I don’t understand why personnel who are not fully competence are left to function sole.