gg
grhrd.ferreira grhrd.ferreira

1 reviews | Active since May 2016

04 Nov 2025, 12:23

Moving to marara pharmacy wast probably the worst decision

I am happy with Bonitas Medical Fund however since early 2025 they moved from pharmacy direct to marara pharmacy

And since day one it was just issues after issues Double medication claims and not getting the claimed medication delivered Sending more medication than was prescribed constantly having to ask when is my medication delivered but a claim was made a week prior and even approved my Bonitas

This is just a benefit limit drain at no fault of the customer and Bonitas doesnt even seem to care about this issue

I am forced to use this pharmacy for chronic medication unless I want a 40% co-payment,yet Im not even getting my medication at all and my benefits are just being drained by claims

Disgusting to say the least

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply04 Nov 2025, 12:49
Official
 Hello Gehard F

Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and appreciate you reaching out so we can assist. Please note that we have escalated your query to Marara Pharmacy for further investigation and resolution. We appreciate your patience while we work to resolve this issue, and we’ll keep you updated on any progress. Kind regards,
Bonitas Team 
gg
grhrd.ferreira grhrd.ferreira's update05 Nov 2025, 14:02
Reviewer Update
yes,sure,as expected they made another claim today for the same prescription medication that they claimed for on 28th october already.This pharmacy is pretty much claiming for medication from bonitas and if the customers dont realise themselves that claims are made and medication is not sent they simply just dont do anything about it.This response is probably going to be sent to the pharmacy too instead of where it should be going which is bonitas