Mother Baby Pack

I sent Bonitas an email on the 13th January to ask about the Mother baby pack and they responded that my query has been sent to relevant department and that relevant department will contact me.<br> They continue to close the query without me been contacted by the relevant department and ask me to give the feedback on the service received, I mentioned on the feedback that I was not happy because they close the query without me been helped.<br> Still no response.<br> On the 25th January I sent the same email to them again and received the same response from them that my query has been sent to relevant department and the query has been closed.<br> I am not happy at all with this kind of service.