MOST TERRIBLE SERVICE AGAIN

<p>I was finally granted R2900 to use for my medical appliance whilst having available R6180 and payning R4250 per per month. I went to dischem after work on Monday 12th May. I had the letter & quotation from dischem which was used to finalize the request. The phamicist Amina put the claim through but was declined. I then called Margret who has been helping me all this time which said it is the claims department. I do not have airtime constantly to contact a call centre to be transfered and put on hold. I am not allowed to make private calls from my work phone but I have to call Bonitas everyday for the same thing. She then advised that she would help me and emailed me CODES through to use for my appliance at dischem. I called the head pharmacist Amina and immediately advised me that its declined again. REALLY BONITAS!!!! ITS JUST A MONEY MAKING MEDICAL AID.</p> <p>I RECEIVED THAT QUOTE 5 MONTHS AGO AND THEY EXPECT THE PRICING TO BE THE SAME. IF NOT THEN WHAT HAPPENS WHILST IM AT DISCHEM. WHY CAN I JUST NOT GO PURCHASE MY ELECTRICAL APPLIANCE OR BONITAS PAY OUT MY MEDICAL APPLIANCE THAT IS CLEARLY ON THE BROCHURE FOR THE MEMBERS. I AM SO DISGUSTED IN THIS STUPID MEDICAL AID BUT MOSTLY HURT BY YOUR COMMITMENT TO YOUR PEOPLE. PLEASE MANAGAMENT DO NOT SEND APOLOGETIC EMAILS AS ACTION NEEDS TO BE TAKEN AS I HAVE A 14 YEAR OLD DAUGHTER SUFFERING FROM LUPUS. </p>