Most Pathetic Service from Bonitas

Absolutely shoddy service. After calling and holding on the line for several minutes, was disconnected. Finally on reaching the agent whom are like puppets and protect the bonitas management. They have limited clue of their products and services and besides cannot judge what's right from wrong. I had an issue with changing my medical option, despite still paying an absorbitant fee of over 6k, I was told that I have to pay almost half the fee for a procedure that was done in hospital. I was reassured by their own agents that I would be covered for all in hospital procedures. This was reiterated a few times prior to opting for the new option. I was assured that I will not pay for any in hospital procedures. I also never received any correspondence to say otherwise. This was also agreed by the call center after they checked the system.

As part of the new option, I had to give up spectacle , dentistry and savings amount which I agreed to provided that the hospital cover was fully intact. On my complaint to the bonitas call center, I asked that I speak to the bonitas management whom refused to take my call. They are an professional group of individuals whom don't care a damn for their clients. After my complaint on hello Peter, I recieved a message from bonitas with the pretence of resolving the issue. Todate, no calls nor messages. The co payment was paid and to top this up was another hurdle, they gave me a wrong date for admission...a month later. I'm at the hospital for my dughters admission and we feel sick to the core that we have to experience this horrible service from an organization we should be reliant for a paid service. I am looking to get out of this incompetence, unreliable, ********* and unprofessional service.