LM
Lesego M
1 reviews | Active since Mar 2022
09 May 2023, 03:41
Most *********** Medical Aid yet!!
My Membership has been suspended because Bonitas failed to allocate my April contribution. I called customer service to let them know that the debit order was taken and they advised me to send proof of payment to: *** which I did. I did not get an acknowledgment email, nor have they allocated my payment which means myself and my children are not covered.
Bonitas customer care is nonexistent. Their Whatsapp number is USELESS, I have never successfully chatted with a consultant. Even when I am number 1 on the queue my session always expires.
Please urgently allocate my contribution!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
09 May 2023, 07:55Hello Lesego M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply09 May 2023, 07:55
Official
Hello Lesego M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
LM
Lesego M's updateReviewer Update
09 May 2023, 08:21Please have someone contact me regarding this. I am worried we can’t go to the hospital in an emergency. This is unsettling.
LM
Lesego M's update09 May 2023, 08:21
Reviewer Update
Please have someone contact me regarding this. I am worried we can’t go to the hospital in an emergency. This is unsettling.
Bonitas Medical Fund's replyOfficial
10 May 2023, 08:43Hello Lesego M
Thank you for notifying us of your complaint. We confirm that the suspension of your benefits has been lifted.
We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We confirm that the suspension of your benefits has been lifted.
We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas
Bonitas Medical Fund's reply10 May 2023, 08:43
Official
Hello Lesego M
Thank you for notifying us of your complaint. We confirm that the suspension of your benefits has been lifted.
We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We confirm that the suspension of your benefits has been lifted.
We sincerely apologise for the inconvenience caused.
Kind Regards
Bonitas