Most horrible unacceptable service/ Experience

I have sent Bonitas numerous emails starting 6 Feb 2021 informing about my dad's passing, and that my minor brother will continue being a member on the fund.

I have requested for a refund and was asked to email the necessary documents to get the process started. I have sent them the outstanding docs with a reply to submit the id number of the executor I responded to the email and asked them to double check as I have submitted all supporting documents Bonita's Apologized and asked for a Id copy of the executor Once again I have submitted all the outstanding docs there after no reply to date.

I have contacted the call center 2 March @ 12:23 with *** and requested a call back as my airtime wouldn't last due to long holdings the lady promised to return the call at 4 pm no phone call received to date.

On another occasion I previously contacted the call center to get feedback the lady at that given time said that the bank statement was outstanding I said I have submitted a Bank confirmation letter as I feel that the statement is my privacy, she said but the consultant needed to sign this letter, I advised the lady that FNB does not give a signed account confirmation letter but they do stamp the letter to certify that it is true and valid. And said that many other bank consultants sign the account confirmation letters I even said she can call FNB's call center if she does not want to take my word for it. It came across as if some of Bonita's staff is not reading the mails properly and seems to not listen the client.

I am very disappointed in Bonita's, also just another high light they suspended my brothers Benefits why only Bonita can answer. Quick to debit your account and very slow like forever and a day to just read, listen and understand as well as to give feedback to their clients.

wow Bonita's I am very Impressed with your *********** service.