Morally Bankrupt Medical Aid

I have been this Medical for a good number of years. Over the last few years they have got worse. My daughter had a medical aid and was moved to mine without break in cover. She saw a GP for suspected eczema. While there she also asked for a repeat script. BONITAS used the script a an excuse not to pay for the visit. She was rejected as an inactive member and pre-existing condition?! If she is inactive how does the pre-existing condition apply... She IS an active member. Since April this year. They have hardly paid for anything. My daughter has paid everything this year. A years premium with only a COVID vaccine payment. You people are morally bankrupt! From next year we will be using specialists (where allowed) for repeat scripts and not the GPs'. I will ensure I exhaust my medical aid EVRY year moving forward